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Return and Replacement
Waytronic offers a 50-day return policy (warranty period ends on the order date). Simply submit a video or photo of a defective product using the Contact Us form, and we’ll get back to you within 12 hours. Our goal is simple: to ensure every customer has a wonderful shopping experience.
Non-quality problems
The product and product packaging should remain original with the accessories and gifts included, and the packaging needs to be in proper care. It will have no adverse effect on secondary sales. The products may be returned and replaced within 15 days of the date once they were received.
Refunds are 100% of the product. (The above amounts are calculated based on the actual payment amount, If the order is free shipping, we need to deduct the shipping fee).
All costs associated with the return and replacement of items due to non-quality concerns, such as the freight for self-return & replacement and re-delivery by Waytronic, are the responsibility of the person who initiated the return and replacement.
After 15 natural days since the products are received, Waytronic will terminate the order’s return and exchange application channel immediately. Waytronic is unable to accept your return and exchange application anymore. Waytronic recommends that you check the status of the items immediately after package signing in order to defend your rights and interests better. If you have any difficulties, please contact Waytronic as soon as possible for return and exchange services.
Order Modification/Cancellation
Unpaid order: Please complete your payment once your place an order. Unpaid orders will be valid for 3 days only. Waytronic will immediately cancel the order if it is over 3 days. (Certain goods may be sold out at the time of your purchase, and the platform will automatically cancel it for you.)
Paid order:
If you want to modify/cancel your order, please contact Waytronic Customer Service Team（wtsales1@waytronic.com) after placing the order. An extra charge will be generated if there is a price difference.
A refund request made after the product been shipped and in transit, we can only refund 70% of the amount of the order due to the cost of the order. And the customer need to return the product to our warehouse after receiving it .
Product problems:
Model problem: if you do not like the model, we can provide a one-time replacement for you. We will also need to charge an express fee (you can choose other model on our website for a replacement with a price difference charged);
Unreceived package: please go to the local post office to pick up your package as soon as possible after receiving our notice for pick-up. We only provide a one-time reissue of the returned package caused by the wrong address provided by the customer. However, if you don’t reply within 15 days, the re-delivery service will be canceled, and we can provide you with a 50% discount coupon as compensation.
Any return without informing first will not be accepted and the shipping fee might be charged.
If you bought our product during the promotion and need to replace/return one pair upon receipt, we will return or replace them on a pro-rata basis after deducting the discounted amount. If you made a mistake during the order, you could contact Waytronic Customer Service Team to get a special discount for future purchase or a partial refund to the original payment account (debit/credit card or PayPal).
Note: Our warranty doesn’t cover damage and/or return requests caused by accidents, negligence, or improper care.
If there is any manufacturing error, please contact us and we will send a new one for you at no additional charge or issue a full refund after the issue is confirmed.
